Terms and conditions
These terms and conditions relate to goods which you offer to purchase from www.street101.co.uk ("our/this website"). Please read carefully these terms and conditions as they govern the use of this website and the supply of any goods which you offer to purchase through this website. We will be unable to process any offer to purchase goods until you have done so. If you have any queries, please e-mail us at email@example.com, or phone us on 020 8203 3832. By making an offer to purchase, you agree to be bound by the provisions of the Agreement (as defined in clause 3.1 below) between you and us. If you do not accept these provisions you should not place an order. Your attention is drawn in particular to clauses 10 (limitation of liability) and 11 (indemnity). You must be 16 years or older to register for the Service. By submitting an Order Form (see 2.4 below), you confirm to us that you are at least 16 years of age and that you accept these terms and conditions of purchase. These terms and conditions may be changed at any time by us and we are not under any obligation to notify you of such changes.
In these terms and conditions:-
2.1 "Commencement Date" means the date when our agreement with you is concluded (see clause 3.3);
2.2 "Invoice" means the form that is shown on screen after you have placed an order, confirming details of the Goods which you have offered to purchase and which we have agreed to supply to you;
2.3 "Consumer" means an individual whose use of the Service is for personal purposes only, and not for use in connection with any trade, business or profession;
2.4 "Order Form" means the form completed by you online and showing details of the goods which you have offered to purchase from us;
2.5 "Goods" means the goods to be provided to you, as described in the Order Form and Invoice and on the pages of our website relevant to those goods. (In the event of a discrepancy between the description of the Goods on the website and that on the Order Form or Invoice, the description on the Order Form or Invoice shall be conclusive);
2.6 "we/us/our" refers to street101.co.uk a division of Volante UK Ltd a company incorporated in England and Wales (registration number 4933594). The registered office is at Marble Arch House, 66-68 Seymour Street, London W1H 5AF; and
2.7 "you/yours" refers to you, the person offering to purchase goods from us, as a consumer.
3 Your Agreement with Us
3.2 Nothing on our website is intended or shall be interpreted to mean that we are making a legal offer to you to provide the Goods; we are inviting you to make a legal offer to us to purchase the Goods. It is entirely at our discretion to accept or reject your offer to purchase.
3.3 The Agreement is concluded only when we have accepted your order by sending you a Invoice (with the Commencement Date being the date shown on that Invoice).
Payment can be made using any of the methods listed on this web site and will be debited when we have accepted your offer to purchase.
All prices are quoted in UK pounds Sterling and include VAT.
Our acceptance of your offer to purchase Goods is subject to their availability. Our acknowledgement of order acceptance via web or e-mail is not a guarantee of delivery. We will inform you if we are unable to deliver the Goods which you have offered to purchase. No money will be taken unless goods are dispatched and invoiced. In the event that we are able to supply some but not all of the Goods on the Order Form, the whole amount for all the goods on the Order Form will be taken from your credit card but a full refund will then be made, on dispatch, for the unavailable Goods.
Every effort has been made to ensure the descriptions and price of goods are correct. We will inform you in the event that there has been an error in pricing or description. Where we notify you of such an error, you will have the option of either (i) confirming your offer to purchase the goods regardless of the amended description or price, or (ii) retracting your offer to purchase and receiving a full refund if the funds have already been taken from your credit/debit card.
5 Returns Policy
Availability and Authorisation
All orders are subject to stock availability and authorisation of your payment.
Delivery to Cardholders Address Only
Your order can only be delivered to the address to which the credit/debit card you are using to pay for the goods is registered to (that is the address shown on the credit/debit card statement), or if paying by Paypal, to the paypal registered address. We cannot deliver to any alternative address. The only exception to this in the case of UK customers where we have at our discretion upgraded the customer's account following a successful first order delivered to the cardholders address. Customer accounts upgraded in this way can specify an alternative delivery address (within the UK) to be added to the account. This upgrade is entirely at the company's discretion and can be withdrawn at any time for any reason we see fit without explanation.
Signature on Receipt for UK
A signature will be required on delivery of the goods to you. Receipt of a signature at the delivery address will be proof that the order has been delivered to you.
UK - Next Day Despatch; £6.50 P&P
For all UK orders authorised before 1 PM (Monday to Friday except Bank Holidays) we will despatch your order the same day, for delivery 2-3 days later. We send the goods by Royal Mail Tracked Delivery. If you are not in to receive and sign for the Goods our carrier will leave a card telling how to contact them to re-arrange delivery.
European Countries - approx 5 working days from authorization; £10 P&P
Austria, Belgium, Cyprus, Denmark, Finland, France, Germany, Gibraltar, Greece, Ireland, Italy, Netherlands, Norway, Portugal, Spain, Sweden & Switzerland.
Orders for the above European countries are sent by air mail once we have bank authorisation (which usually takes up to 72 hours). Delivery then takes approximately 5 days from despatch for most EU countries. There is a flat fee of ?10 charge for this service.
USA, Canada, Australia/NZ & Japan- approx 8 working days from authorization; £12 P&P
Orders for the US, Canada, New Zealand and Australia are sent by air mail once we have bank authorisation (which usually takes up to 72 hours). Delivery then takes approximately 10 days from despatch. There is a flat fee of £12 charge for this service.
No duty applies to goods shipped within the European Union. Outside the EU any duty and/or customs costs are your responsibility.
Our Returns Policy
At Street 101 we like our customers to be happy with their purchase. If for any reason you are not happy with your purchase please let us know.
You can return your item in its original unworn condition and in the original boxes if appropriate we will arrange for a refund or replacement.
Postage will not be refunded unless the item is faulty or the wrong item is sent.
We will not refund items that have been worn or that have had the tags removed.
This does not affect and is in addition to your statutory rights as a consumer.
Please include the original invoice together with any returned goods, with a note stating the reason for return.
Please ensure that you wrap the package securely.
For your own protection, we recommend that you send your package by a recorded delivery service and satisfy yourself as to the insurance arrangement as we cannot be held responsible for packages lost or damaged in the post. Please note that UK Royal Mail recorded delivery/registered post only covers losses up to ?28, unless you take out additional insurance.
All queries should be emailed to us via our contact and are generally dealt with within 48 hours. If we need to investigate your query further we will advise you.
Unit 4 Propeller Way
London, NW4 4BW
6 Payment Options
We currently accept the following methods of payment.
6.1 Credit cards:-
6.2 Debit cards:-
- Visa Debit
Payment may be made by any of the methods above and will be debited when we dispatch your Goods. The total amount you pay is the same, regardless of the payment method you use.
Payment will be processed using the services of Protx Ltd, or Paypal.
Our prices include VAT at the standard UK rate at the time of purchase.
8 Security & Data Protection
8.1 Data Protection
We are committed to protecting your privacy and the security of any information given to us in order for us to process your order.
8.2 Our Data Protection Policy
We will not gather or hold personal information about you unless you have given your express permission for us to do so. By placing an order, you will consent to the use of such personal information. Any personal information held or processed will be kept up-to-date and will be destroyed as soon as the reason for its collection or processing has lapsed. No personal data about customers will be passed to any third party, except to fulfil the delivery of the goods to you, and as is necessary to process credit or debit card payments. Your privacy and confidence will be respected at all times.
8.3 Secure Shopping
Our system is designed so that sensitive information about orders is never transmitted insecurely. Even we do not see your credit/debit card details as they are submitted to your bank to obtain payment using SSL encryption technology. Your information may be provided to third party service providers for the purpose of processing your offer to purchase the goods. We may use your e-mail address to provide you with information on products, services, promotions and special offers where you have indicated that this is acceptable by signing up for the newsletter.
8.4 Third parties
We will not sell or pass your details to third party organisations except for the purpose of processing your offer to purchase the goods.
By making an offer to purchase Goods you consent to the information you provide to us being processed for any of the above purposes.
Cookies are small pieces of information that are sent from your browser to our web server. On this website, cookies are used to keep track of the items you place in your shopping basket. We do not store any personal information in the cookie; they are designed only to collect information of an anonymous nature. We will not combine such anonymous information with your personal details.
8.7 Subject Access Request
On your written request, we will (within 40 days of such a request being received by us) supply to you details of the personal information which we hold about you. You must explain to us clearly the information you require to be supplied: we are not obliged to supply to you information which is not specifically requested by you. Under the terms of the Data Protection Act 1998, we are entitled to charge you ?10.00 for the provision of information following our receipt of such a request. Once we have received your written request and payment of the fee, we will respond to your request within 40 days. You should note that, under certain circumstances, we will not be obliged to disclose the requested information to you, in which case we will explain to you the reasons for our refusal.
9 Right to Cancel this Agreement
Under the Distance Selling Regulations, you have seven working days from the Commencement Date ("the cooling-off period") in which to cancel this Agreement if for any reason you are not happy with the Goods which have been delivered to you. This cooling off period begins on the day after the day you receive the Goods from us. If you wish to cancel the Agreement, you must notify us of this fact in writing and send your notification to us by e-mail or post. Full contact details are set out below. On cancellation, you must return the Goods that we have delivered to you. On our receipt of the returned Goods, we will exchange the Goods or we will refund to you the price you paid for the Goods. You should return such Goods in accordance with our Returns Policy.
10 Limitation of Liability
IMPORTANT: THIS CLAUSE 10 CONTAINS PROVISIONS WHICH RESTRICT THE EXTENT TO WHICH WE ARE LIABLE TO YOU FOR ANY LOSS YOU MAY SUFFER IN CONNECTION WITH THE GOODS. PLEASE READ IT CAREFULLY AND DO NOT MAKE AN OFFER TO PURCHASE THE GOODS UNLESS YOU AGREE TO THIS CLAUSE.
10.1 Nothing in these terms and conditions is intended to exclude any provision of the Unfair Contract Terms Act 1977, or of the Unfair Terms in Consumer Contracts Regulations 1999, or of any other legislation designed to ensure that the rights of parties to a contract of the type of this Agreement (i.e. standard terms and conditions which are not individually negotiated) are fairly balanced.
10.2 Subject to the aforesaid, we shall not be liable to you for any loss or damage unless such loss or damage arises as a direct result of our negligence, recklessness or willful misconduct, or fraud or misrepresentation on our part.
10.3 To the fullest extent permitted by applicable law, we disclaim all liability for our employees' or sub-contractors' negligence.
10.4 We may include links from time to time from our website to other internet sites. We have no control over the content of such sites and disclaim any liability in respect of your use of such sites.
10.5 All conditions, terms, representations and warranties relating to the Goods which are not expressly stated in this Agreement are hereby excluded to the fullest extent permitted by law.
10.6 Our total liability to you in respect of any claim by you arising out of or in connection with the provision (or the failure to provide) the Goods shall be limited to the value of the goods supplied.
10.7 No claim by you against us shall be valid unless you have notified us of the details of the claim within one year of it arising.
10.8 Every provision of this clause 10 excluding or limiting liability shall be construed separately, applying and surviving even if for any reason any of these provisions is held inapplicable or unenforceable in any circumstances, and shall remain in force notwithstanding the expiry or termination of this Agreement.
IMPORTANT: IN THIS CLAUSE 11 YOU AGREE THAT YOU WILL BE LIABLE FOR ANY LOSS WE (OR CERTAIN PEOPLE CONNECTED WITH US) SUFFER AS A RESULT OF BREACH OF THE AGREEMENT BY YOU OR BY CERTAIN PEOPLE CONNECTED WITH YOU. PLEASE READ IT CAREFULLY AND DO NOT MAKE AN OFFER TO PURCHASE THE GOODS UNLESS YOU AGREE TO THIS CLAUSE.
You agree that you shall be liable for, and hereby agree to indemnify us on demand in respect of any and all demands, liabilities, losses, costs and claims (including reasonable legal fees) sustained or incurred by us, our agents, suppliers, resellers, our customers, officers or employees, and arising as a result of breach by you of this Agreement.
12 Website Content
We have used reasonable care and skill in compiling the content of our website but make no warranty, express or implied, as to the nature or accuracy of any material on the website and cannot accept liability for any particular material on the website or as a result of any use of or reliance placed upon information contained within the website. Although every effort is made to ensure complete accuracy, some prices or details shown on the website may change from time to time, and it is possible that errors will occur. We will use reasonable endeavours to rectify any errors as swiftly as possible.
13 Contact Details
If you have any queries about these terms and conditions, or any other aspect of our website, or you have a complaint, you can phone us on 020 8230 3832, or email us at firstname.lastname@example.org or write to us at: Street 101, Customer ServiceUnit 4, Propeller Way, NW4 4BW. We shall respond to any communication received by us as quickly as we can.
14 Law and Jurisdiction
The Agreement shall be governed by and construed in accordance with English law and you agree to submit to the exclusive jurisdiction of the English courts. You are responsible for compliance with any applicable laws of the country from which you access our website.